„Every Monday morning, we have an all-team meeting in our conference room, a place I designed to be quiet and cozy. There are no conference tables—just a couch and a few comfortable chairs. Our customer support team, a group of eight people in Virginia, attends via Skype. I started holding these meetings in January as a way for everyone to get up to speed on what everyone else is doing. The first few meetings were pretty awkward. I tend to get excited and ramble on. So I've been trying to go around the room and have everyone else talk about the projects they're working on. I still probably talk too much.
Our office is a big, open loft space, and I'm right in the middle. The engineers, who run the site, are clustered on one side of me. And the community outreach team—the company evangelists who interact with our users—is on the other side. People are really quiet and respectful of one another. I use headphones if I listen to music. We mostly use e-mail to communicate. I love e-mail, because it doesn't interrupt anyone. The fewer distractions, the better.